Retention Specialist - Ref:

An exciting opportunity has arisen for a Retention Specialist at Steven Eagell Toyota.

Added: 04 May 2021Closing Date: 18 May 2021

Apply for this job

Benefits

  • Location: Steven Eagell Toyota MIlton Keynes
  • Salary: £20,000
  • Department: Renewals
  • Benefits: Employee Car Scheme Toyota Training
  • Driver Licence Required: No
  • Working Hours: Monday to Friday
An exciting opportunity has arisen for a Retention Specialist at Steven Eagell Toyota, this is a new role and represents an amazing opportunity for the right candidate. Primarily, you will be calling existing finance customers prior to the end of their current finance agreement. Most customers renew their vehicle, and your role will be to identify those customers ready to upgrade. Whilst this a customer service role your ability to identify sales opportunities and overcome objections will be key to your success. You will report directly to the Group Renewals Manager and full training and support will be provided.
Duties & Responsibilities
  • Identify opportunities for Sales from the live finance agreement database.
  • Contact customers to confirm opportunities.
  • Ensure all communications both verbal and written (email) comply with GPDR and are accurate.
  • Organise and manage diary & callbacks appropriately to maximize opportunities.
  • Liaise with the relevant Centre Sales Team to ensure the opportunity is explored further and monitor success.
  • Ensure site diaries are updated correctly and professionally.
  • Meet individual targets and KPI’s.?

Essential Skills, Behaviors & Qualifications

  • Previous experience of working within a customer service or sales role.
  • Ability to communicate clearly over the telephone and adapt to the needs of the customer.
  • Ability to communicate accurately via email.
  • Passionate about providing complete customer satisfaction.
  • Excellent Customer Service/handling and organizational skills
  • Ability to work as part of a team.
  • Strong IT skills
  • Self-motivated
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs at steveneagell.co.uk. If you do not hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
COVID-19 considerations:
We are following Government guidance and advice from Public Health England and have implemented strict new processes within our dealerships in order to minimise risk of infection.
Apply for this job

Go Back

Share this Job:

Benefits

  • Location: Steven Eagell Toyota MIlton Keynes
  • Salary: £20,000
  • Department: Renewals
  • Benefits: Employee Car Scheme Toyota Training
  • Driver Licence Required: No
  • Working Hours: Monday to Friday
Apply for this job