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Thank you for visiting our complaints page, we always prioritise our customers and if you feel like your experience hasn't lived up to your expectations please get in touch.
For us to process your complaint please pick an option from below.
To make a complaint about any non-finance or non-insurance product or service we have provided, including complaints about servicing, repairs or the vehicle we have supplied, and sets out our complaints handling procedure.
For Finance and Insurance-related complaints, please see our “Financial Services Complaints”
To make a complaint about any finance or insurance product or service we have provided, and sets out our complaints handling procedure for these regulated products.
For Service, Repair and Vehicle-related complaints, please see “Non-Financial Services Complaints”