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All items eligible for return, carry a 10% handling charge calculated against the sell-out value on the original invoice.
A credit will be issued immediately on receipt of return item(s) and all refunds will be issued through the same method as the original payment.Any refunds can take up to 10 working days to clear.
Special order parts, which do not form part of our normal inventory will not be accepted for credit unless prior consent is received from the Parts Manager/Supervisor.These parts are clearly identified on each invoice before the part number with the term ‘N/STOCK’ or ‘N/STK’ clearly shown.
Returned item(s) must be in perfect physical condition, this includes all original packaging (not broken, damaged and/or wrote on).
All parts must be returned within 20 days of invoice date in the original packaging in the condition mentioned above.
Only parts with a retail price of £20.00 or greater per unit can be returned.
Any parts painted or modified from original condition are non-returnable as are all electrical items, control units and safety related parts.
In line with our conditions of sales, claims for alleged discrepancies will only be accepted if they are brought to our attention within 24 hours of date of receipt.Any item(s) which has been modified from it’s original condition and/or any damage to the packaging will void any discrepancy claim.The buyer is responsible for checking the correct parts have been received.
All surcharge old units must be returned within 10 days of invoice date in the replacement part’s packaging in the condition mentioned above.Surcharge items returned within this criteria will not carry a handling charge as mentioned above.
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to our preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from our preferred lender is right for you based on the information provided. In the event that our preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use our preferred lender or any other lender introduced by our trusted broker We do not charge you a fee for an introduction to our preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.
For full details of our FCA Commission Status Disclosure please click here