We are seeking a highly organised and proactive Accident Repair Administrator to join the Steven Eagell Toyota & Lexus Accident Repair Team. In this role, you will provide essential administrative support across a range of accident repair projects, including SMART (Small to Medium Area Repair Techniques) repairs.
You’ll play a key role in helping the team deliver high-quality, efficient repair services by ensuring smooth coordination, accurate documentation, and excellent communication with all involved.
Key Responsibilities
- Provide day-to-day administrative support to the Accident Repair Team across accident repair and SMART repair projects.
- Coordinate and track SMART repair jobs, including booking, scheduling, and progress updates.
- Communicate professionally with customers, internal departments and outside companies via phone and email.
- Use internal to log and manage job data, update repair statuses, and generate necessary documentation.
- Maintain and update spreadsheets to track work in progress and completion timelines.
- Process job cards, invoices, and other essential paperwork accurately and promptly.
- Ensure all customer and vehicle information is recorded correctly and securely.
- Support the team with general office duties such as filing, scanning, printing, and document organisation.
- Assist with the coordination of courtesy cars and customer bookings as needed.
- Contribute to the delivery of excellent customer service by ensuring timely communication and efficient administration.
Skills and Experience Required
- Previous administrative experience
- Confident and professional communication skills, both written and verbal.
- Proficient in Microsoft Office, particularly Excel, and quick to learn new systems.
- Strong attention to detail and accuracy in all administrative tasks.
- Ability to prioritise and manage multiple tasks effectively in a fast-paced environment.
- A proactive team player with a customer-focused mindset.
- Work part of a team and individually
