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Assistant Service Manager Reference Number - 0123445567567
Location Toyota Wolverhampton
Working Hours Monday to Friday & alternate Saturdays
Benefits Full-time, permanent position Car Benefit Scheme (after successful completion of probation period) Comprehensive training provided. 25 days of holiday (+ Bank Holidays) Company pension scheme Staff discount scheme Sick pay Health and wellbeing programme
Salary Up to £45,000 per year
Closing Date

Assistant Service Manager
Wolverhampton

Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!

Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Wolverhampton team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.

About the Role

As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.

Key Responsibilities:

  • Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.
  • Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
  • Achieve service targets and promote continuous improvement in the department.
  • Monitor and enhance service processes to increase customer satisfaction and profitability.
  • Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
  • Ensure effective training and development for all team members and support recruitment efforts.
  • Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
  • Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
  • Collaborate with the management team to ensure smooth operations across the dealership.

What We’re Looking For:

  • Experience in a service department, with strong leadership abilities.
  • Excellent communication skills and a passion for providing top-notch customer service.
  • A proactive approach to team development and continuous improvement.
  • Enthusiasm for the automotive industry and Toyota’s commitment to excellence.

In return:

  • Full-time, permanent position
  • Car Benefit Scheme (after successful completion of probation period)
  • Comprehensive training provided.
  • 25 days of holiday (+ Bank Holidays)
  • Company pension scheme
  • Staff discount scheme
  • Sick pay
  • Health and wellbeing programme

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Privacy Notice: At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.

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