Customer Advisor

Hybrid Working Available

Join the UK's Leading Toyota and Lexus Retailer

About Us
At the Steven Eagell Group, we’re proud to be Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England, and West Midlands. We’re an award-winning employer known for our commitment to excellence, and we’re looking for friendly, customer-focused individuals to join our growing Contact Centre team.

We offer a supportive and rewarding work environment, with fantastic benefits and genuine opportunities for career progression. If you’re passionate about delivering great service and want to be part of a team that values your contribution, we’d love to hear from you.

The Role
As a Customer Advisor, you’ll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You’ll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment.

We’re looking for confident, enthusiastic, and self-motivated individuals who thrive both independently and as part of a team. While previous telephone experience is a plus, it’s not essential — full training will be provided.

Key Responsibilities

• Deliver exceptional customer service at all times
• Build rapport and understand customer needs
• Make outbound calls for service and MOT reminders, converting them into bookings
• Handle inbound calls professionally and efficiently
• Advise customers on additional products and services (e.g. service plans)
• Accurately log call activity and customer data
• Meet call volume and conversion targets
• Maintain accurate records of vehicle details and service history
• Update customer contact information
• Support with other ad-hoc duties as required

What We Offer

• Full-time, permanent role (35–40 hours per week)
• Hybrid working model
• Company car scheme
• Comprehensive training
• 25 days holiday + bank holidays
• Company pension
• Staff discount scheme
• Employee referral programme
• Sick pay

_____________________________________________________________________________________

Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.