Customer Advisor

Hybrid Work Model

Are you ready to embark on a career with the UK's leading Toyota and Lexus retailer?

About Us:

The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.

We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.

The Role:

We are seeking applicants with outstanding customer service skills and a professional demeanour. If you are passionate about delivering exceptional customer service, comfortable communicating over the telephone in both service and sales scenarios and can excel both as a team player and individually, then we want you!

As a Customer Advisor, you will handle inbound and outbound customer inquiries, including electronic communications, while consistently providing outstanding service. The role entails challenging targets in terms of volume and quality, so it is essential to maintain a good pace and multitask effectively. Successful candidates will demonstrate confidence, enthusiasm, and self-motivation.

Although previous telephone experience is desirable, it is not essential, as comprehensive training will be provided.

Duties:

• Deliver exceptional customer care at all times
• Build rapport and understand customers’ requirements
• Complete outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into bookings
• Ensure that all inbound calls are answered quickly and professionally
• Understand and advise customers on additional products and services available – service plans and extended warranty
• Ensure all call activity is logged on relevant systems accurately; which can be tracked and measured
• Meet productivity expectations of calls per hour and conversion results
• Record vehicle details, dates and service history accurately
• Verify and update existing customer data including email address
• Other ad-hoc duties

On Offer:

• Full-time, permanent position (35-40hrs per week)
• Company car scheme
• Full training provided
• 25 days holiday (+ Bank Holidays)
• Company pension
• Staff discount scheme
• Hybrid working

Other Benefits:

• Company pension
• Employee discount
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

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Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Job Type: Full-time

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person