Renewals Executive Role

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Toyota & Lexus Group Customer Renewals Executive at our Milton Keynes head office. We will provide excellent training and genuine career progression opportunities in return. Experience is preferred but not essential as training is provided.

About this role

This is a new and exciting role that represents an amazing opportunity for the right candidate. Primarily, you will be calling and managing existing finance customer relationships prior to the end of their current finance agreement. Most customers renew their vehicle, and your role will be to identify those customers ready to upgrade and manage their expectations.

Whilst this is a customer service role, your ability to identify sales opportunities and overcome objections will be key to your success. You will report directly to the Group Renewals Manager and full training and support will be provided. This role will be providing group support for over 30 locations in the UK.

Duties & Responsibilities

• Identify opportunities for Sales from the live finance agreement database
• Contact customers to confirm opportunities
• Ensure all communications both verbal and written (email) comply with customer contact preference and are accurate
• Organise and manage diary & call backs appropriately to maximise opportunities
• Liaise with the relevant Centre Sales Team to ensure the opportunity is explored further and monitor the success
• Ensure site diaries are updated correctly and professionally
• Meet individual targets and KPIs

Essential Skills, Behaviours & Qualifications

• Ability to communicate clearly over the telephone and adapt to the needs of the customer
• Ability to communicate accurately via email
• Excellent listening skills
• Passionate about providing complete customer satisfaction
• Excellent Customer Service/handling and organizational skills
• Ability to work as part of a team
• Strong IT skills
• Self-motivated

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs@ steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.