Service Manager

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an experienced Service Manager at our Cambridge. We will provide excellent training and genuine career progression opportunities in return.

*Please note: you must have service Manager experience for this role.

Key Job Responsibilities:

• Ensure all members of the Service team understand the implications for their role and monitor performance against agreed customer service targets for Steven Eagell and the relevant manufacturer at the national average.
• Lead the team by personally demonstrating and encouraging the skills and behaviours associated with the group values.
• Monitor staff training needs, carrying out 1-1’s, coaching and ensuring training and development plans are in place and up to date for all members of the team.
• Look for opportunities to increase efficiency of the Service department and increase recovery rates.
• Plan and manage departmental cost requirements e.g., consumables and specialist tools in line with budget.
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due.
• Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.
• Work with colleagues across the Centre to investigate promptly, resolve and respond to customer complaints in a timely manner.
• Manage the day-to-day operations of the Service Department to ensure the achievement of key targets (e.g., workshop loading and labour sales).
• Oversee warranty claims processing, ensuring manufacturer's requirements are strictly adhered to and ensure prompt recovery of monies due.
• Responsible for handling customer data in line with GDPR
• Ad hoc duties as and when required to meet the needs of the business.

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs at steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.