Assistant Service Manager

Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!

Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Romford team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.

About the Role

As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.

Key Responsibilities:

·Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.

• Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
• Achieve service targets and promote continuous improvement in the department.
• Monitor and enhance service processes to increase customer satisfaction and profitability.
• Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
• Ensure effective training and development for all team members and support recruitment efforts.
• Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
• Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
• Collaborate with the management team to ensure smooth operations across the dealership.

What We’re Looking For:

·Experience in a service department, with strong leadership abilities.

• Excellent communication skills and a passion for providing top-notch customer service.
• A proactive approach to team development and continuous improvement.
• Enthusiasm for the automotive industry and Toyota’s commitment to excellence.

In return:

·Full-time, permanent position

• Car Benefit Scheme (after successful completion of probation period)
• Comprehensive training provided.
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Staff discount scheme
• Sick pay
• Health and wellbeing programme

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Privacy Notice: At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.

Job Type: Full-time

Benefits:

·Employee discount

• On-site parking
• Sick pay
• Store discount

Experience:

·service manager: 1 year (required)

Work Location: In person