Vehicle Technician Role

Key Job Competencies

Carries out vehicle services and repairs

• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with TGB technical standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and dealership Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention

Works in accordance with key Toyota or centre processes

• Follows key processes to achieve specified quality and efficiency targets
• Works with the centre to develop improved, more efficient processes

Liaises directly with customers where appropriate

• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the centre

Provides support to less experienced colleagues

• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology

Attends regular training to update technical skills

• Attends specialised training as required (e.g. in new TGB vehicles, technology or new workshop equipment)

Works as a full member of the centre team

• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures