Local Business Development Manager - Ref:

An excellent career development opportunity to join us in Lexus Milton Keynes as a Local Business Development Manager.

Added: 23 September 2021Closing Date: 23 October 2021

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Benefits

  • Location: Lexus Milton Keynes
  • Salary: £35,000.00-£55,000.00 per year OTE
  • Department: Business Centre
  • Benefits: > World-class Industry leading training, development and support > A subsidised Manufacturer Car Purchase Scheme available to both you and your family > Additional employee benefits which includes - preferential rates for servicing and MOT and vehicle purchases > Unrivalled career opportunities for progression. > A brand new company vehicle.
  • Driver Licence Required: Yes
  • Working Hours:

Job description

We are an Equal Opportunity Employer. Salary Negotiable.

We have an exciting vacancy for an experienced Business Centre Manager to join the team at Milton Keynes.

You will ideally possess automotive experience, including a background in sales or fleet sales, and be committed to identifying and developing prospects with the aim of maximising sales and profitability from fleet vehicles and finance, warranty and mechanical breakdown products.

Key Job Areas

Builds rapport and qualifies the customer’s requirement:

  • Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing Fleet customers, general enquiries, sales leads and cold calling) to win new business
  • Talks and listens to customers to build rapport and understand their requirements in full
  • Designs and delivers bespoke sales presentations where appropriate, aimed specifically at individual customers
  • Qualifies own understanding of the customers requirements – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the final solution and the customer
  • Arranges and co-ordinates product demonstrations to fit with the customer’s requirements
  • Uses a detailed understanding of the customer’s needs to guide them towards the most appropriate solution

Agrees the details of the sale:

  • Ensures all vehicles presented for part exchange are appraised in the correct manner, agreeing a purchase price with the Used Car Sales Manager
  • Negotiates with customers to agree the sale price
  • Produces finance quotes (where appropriate), using a knowledge of the cost and margin of various funding options to maximise commission, whilst also meeting customer needs
  • Agrees finance arrangements (where appropriate) and payment methods with the customer direct, ensuring both provider and company policy are strictly adhered to
  • Writes proposals, where appropriate to obtain agreement on suggested solutions
  • Co-ordinates the completion of all necessary administration, including the updating of customer records to aid future prospecting
  • Agrees appropriate delivery arrangements with the customer

Builds the relationship with the customer during and following handover:

  • Ensures that each delivery is followed up with a personal call to check the customer is happy and maintains ongoing contact with customers in order to build relationships and ensure future repeat business

Manages performance to achieve key targets and deliver continuous improvement:

  • Monitors own performance against agreed Fleet sales and customer retention targets, working with the General Manager to review progress and develop action plans where appropriate
  • Continuously reviews and improves Fleet sales processes and systems to deliver increased levels of customer delight whilst maximising profitability

Works as a full member of the Centre team:

  • Works with colleagues and teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

Key Success Criteria

  • Vehicle demonstrations
  • Fleet vehicle sales volumes and margins
  • Customer retention (eg. Role over of existing supply contracts)
  • Fleet customer surveys

More about us

We are the UK's largest privately owned Toyota & Lexus group, with dealerships across the South East and West Midlands. As we expand, we are looking for hard-working and enthusiastic people to join us and progress their careers.

An award-winning company, our foremost objective is to offer complete customer satisfaction to every one of our valued customers. To achieve this, we need the right people who are passionate. In return, we offer excellent training and genuine career progression opportunities.

We are committed to our “promote from within” approach, that allows us to reward and recognise achievements, often promoting individuals within 2-3 years. This reflects the positive culture and work environment we provide, as well as the aspirational company we are.

Privacy notice:

At Steven Eagell Limited, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. Thank you for your interest.

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Benefits

  • Location: Lexus Milton Keynes
  • Salary: £35,000.00-£55,000.00 per year OTE
  • Department: Business Centre
  • Benefits: > World-class Industry leading training, development and support > A subsidised Manufacturer Car Purchase Scheme available to both you and your family > Additional employee benefits which includes - preferential rates for servicing and MOT and vehicle purchases > Unrivalled career opportunities for progression. > A brand new company vehicle.
  • Driver Licence Required: Yes
  • Working Hours:
Apply for this job