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Receptionist Reference Number - 0123445567567
Location Milton Keynes
Working Hours Mon - Fri 8am - 4pm
Benefits Employee Car Scheme | Toyota Training
Salary Minimum Wage/Living Wage
Closing Date 28/08/2022

Job description

We are an Equal Opportunity Employer. Minimum Wage/Living Wage applies.

We are looking for a friendly individual to be the Receptionist, working from 8.00-4pm from Monday - Friday for our Contact Centre. You will manage and direct incoming calls for the business.

Key Job Areas

Build rapport

  • Answering and correctly channelling all telephone calls across the business
  • Identify the needs of the customer to best handle their call

Maintaining database

  • Check MOT and service are correct using the relevant system
  • Talks to customers to build rapport and find out what assistance or information they require
  • Maintain database to ensure accuracy of records (e.g.) returned mail
  • Record and monitor Service and MOT letter on a daily basis
  • Responsible for handling customer data in line with GDPR

Postal duties

  • Collect outgoing post, frank and bag for external mail collection

Works as a full member of the Centre team

  • Works with colleagues and teams across the Centres to provide a seamless service to customers

About us

We are the UK's leading Lexus and Toyota group, with dealerships in 8 counties across the South East and Midlands. We were founded in 2002, and our primary objective remains "100% complete customer satisfaction".

Privacy notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk.

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