Job description

We are an Equal Opportunity Employer.

++ Applicants MUST hold a full and valid driving licence ++

An exciting opportunity has arisen for a Renewals Executive at Steven Eagell Group. This is a new role and represents an amazing opportunity for the right candidate. Primarily, you will be calling existing finance customers prior to the end of their current finance agreement. Most customers renew their vehicle, and your role will be to identify those customers ready to upgrade. Whilst this a customer service role, your ability to identify sales opportunities and overcome objections will be key to your success. You will report directly into the Group Renewals Manager and full training and support will be provided.

More about us

We are the UK's largest privately owned Toyota & Lexus group, with dealerships across the South East and Midlands. As we expand, we are looking for hard working and enthusiastic people to join our team.

The average length of service of most of our managers is over 10 years, and we have only been trading for 14 years. This reflects the positive culture and work environment we provide, as well as the aspirational company we are.

An award-winning company, our foremost objective is to offer complete customer satisfaction to every one of our valued customers, expanding our business and offering excellent training and genuine career progression opportunity in return.

Duties & Responsibilities

• Identify opportunities for Sales from the live finance agreement database
• Contact customers to confirm opportunities
• Ensure all communications both verbal and written (email) comply with GPDR and are accurate
• Organise and manage diary & call backs appropriately to maximise opportunities
• Liaise with the relevant Centre Sales Team to ensure the opportunity is explored further and monitor success
• Ensure site diaries are updated correctly and professionally
• Meet individual target and KPI’s

Essential Skills, Behaviours & Qualifications

• Previous experience of working within a customer service or sales role
• Ability to communicate clearly over the telephone and adapt to the needs of the customer
• Ability to communicate accurately via email
• Passionate about providing complete customer satisfaction
• Excellent Customer Service/handling and organizational skills
• Ability to work as part of a team
• Strong IT skills
• Self-motivated

Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs at steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.