COVID-19 Update

24th May 2022

WE ARE FULLY OPEN WITH COVID-SECURE MEASURES IN PLACE

Following the recent Government announcement, we have updated our COVID measures, in order to sustain a safe environment.

From Thursday 27th January 2022, the wearing of face coverings will be optional for all customers and staff in our showroom environments.

We will continue to monitor the situation at each of our dealerships and will adapt our measures as and when required, to protect the health and safety of our customers and our teams.

We hope all customers will understand the need to prioritise safety and wellbeing at this present time.

FREQUENTLY ASKED QUESTIONS

Q: How do I book a service appointment?

A: If you would like to speak to us about booking your vehicle in for repair, service or MOT, please call the relevant branch directly (click here to view all our locations).

Alternatively, you can book online or via our Live Chat (click here)

Q: Can I still use your online vehicle purchase options?

A: Yes, you can still buy any of our used vehicles from the comfort of your own home.

Q: How does the online purchase process work?

A: It’s very straightforward:

1. Browse our fantastic selection of used vehicles
2. Find the one that’s right for you and choose one of the 4 options:
   a. Reserve online for £99
   b. Apply online to purchase using finance
   c. Purchase outright
   d. Simply call the branch directly and our sales team will be happy to talk you through the process
3. Our sales team will contact you to discuss any videos of the vehicle you’d like to see, the finance options and any accessories you may need.
4. Once you are completely happy with your selection, paperwork can be completed electronically.
5. We will then be in touch to arrange an appointment for you to collect your car from one of our designated Click & Collect areas or you may also be able to arrange a home delivery of your new vehicle.
   

And if you’re not completely satisfied with your car, you can return it within 14 days for a full refund.

Terms and conditions apply – click here for details.

Q: Can I now have an accompanied test drive?

A: Yes, our team members are now available to accompany you on a test drive and talk you through all the features of the car. Alternatively, you can still take the test drive on your own, whichever you prefer.

Q: Have your opening hours changed?

A: No, our regular opening hours still apply, please click here to see your local branch’s opening hours.

Q: How do I get Lexus Roadside Assistance?

A: If you are a Lexus Roadside Assistance member, please call 0800 246 866 for assistance.

Lexus Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £135 per year. To renew your vehicle’s cover please contact the membership team on 0800 169 0393.

Q: I have another question, how can I contact you?

A: If you have any questions at all, please contact our Customer Care team at cc@steveneagell.co.uk and we will be happy to help.

WE LOOK FORWARD TO WELCOMING YOU.