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Following the recent Government announcement, we have updated our COVID measures, in order to sustain a safe environment.
From Thursday 27th January 2022, the wearing of face coverings will be optional for all customers and staff in our showroom environments.
We will continue to monitor the situation at each of our dealerships and will adapt our measures as and when required, to protect the health and safety of our customers and our teams.
We hope all customers will understand the need to prioritise safety and wellbeing at this present time.
FREQUENTLY ASKED QUESTIONS
Q: How do I book a service appointment?
A: If you would like to speak to us about booking your vehicle in for repair, service or MOT, please call the relevant branch directly (click here to view all our locations).
Alternatively, you can book online or via our Live Chat (click here)
Q: Can I still use your online vehicle purchase options?
A: Yes, you can still buy any of our used vehicles from the comfort of your own home.
Q: How does the online purchase process work?
A: It’s very straightforward:
And if you’re not completely satisfied with your car, you can return it within 14 days for a full refund.
Terms and conditions apply – click here for details.
Q: Can I now have an accompanied test drive?
A: Yes, our team members are now available to accompany you on a test drive and talk you through all the features of the car. Alternatively, you can still take the test drive on your own, whichever you prefer.
Q: Have your opening hours changed?
A: No, our regular opening hours still apply, please click here to see your local branch’s opening hours.
Q: How do I get Lexus Roadside Assistance?
A: If you are a Lexus Roadside Assistance member, please call 0800 246 866 for assistance.
Lexus Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £135 per year. To renew your vehicle’s cover please contact the membership team on 0800 169 0393.
Q: I have another question, how can I contact you?
A: If you have any questions at all, please contact our Customer Care team at cc@steveneagell.co.uk and we will be happy to help.
WE LOOK FORWARD TO WELCOMING YOU.
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Lexus Financial Services and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Lexus Financial Services is right for you based on the information provided. In the event that Lexus Financial Services is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use Lexus Financial Services or any other lender introduced by our trusted broker We do not charge you a fee for an introduction to Lexus Financial Services or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.
For full details of our FCA Commission Status Disclosure please click here