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We are delighted to have secured three awards at the annual Lexus Centre of Excellence Awards, recognising outstanding performance across our Lexus Centres.
The Lexus Centre of Excellence Awards recognise Lexus UK Centres that demonstrate continuous improvement and high standards of customer service. Performance is assessed and scored across multiple areas, including new and used car sales, aftersales, marketing, customer service, fleet and omotenashi (hospitality).
This year, our Lexus Centres proudly achieved the following awards:
Lexus Centre of Excellence winners demonstrate a commitment to operational excellence, continuous improvement and the highest levels of customer care, reflecting the high standards that define the Lexus experience. Receiving a Centre of Excellence Award highlights a Lexus retailer’s ability to combine strong commercial performance with outstanding customer satisfaction, setting a benchmark for others across the network.
These accolades follow the outstanding achievement of Lexus Cambridge, which received the prestigious Lexus Kiwami Award at the end of 2025. The Kiwami Awards honour the retailers that best embody the brand’s value of ‘Omotenashi’ – the Japanese spirit of hospitality. Lexus Cambridge was one of just 19 European Centres and one of just two in the UK to receive this recognition, celebrating exceptional attention to detail and continuously delivering an outstanding customer experience.
We have experienced remarkable growth since opening our first dealership in 2002. Today, we operate 32 Toyota and 11 Lexus Centres across the UK. This expansion reflects our commitment to fostering an environment where excellence drives every customer interaction, while investing in our people and maintaining the core values that have defined our success.
It’s an incredible honour to be recognised by Lexus with these awards, reflecting our ability to adapt, grow and succeed, despite the challenges being faced by our industry. These awards are a testament to the hard work, commitment and dedication of our entire team. Our colleagues across all of our Centres should be exceptionally proud of the role they have played in this outstanding success.
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to our preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from our preferred lender is right for you based on the information provided. In the event that our preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use our preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to our preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.
For full details of our FCA Commission Status Disclosure please click here
