Following the recent Government announcement, we have updated our COVID
measures, in order to sustain a safe environment.
From Thursday 27th January 2022, the wearing of face coverings will be optional
for all customers and staff in our showroom environments.
We will continue to monitor the situation at each of our dealerships and
will adapt our measures as and when required, to protect the health and safety
of our customers and our teams.
We hope all customers will understand the need to prioritise safety and
wellbeing at this present time.
Frequently Asked Questions
Q: How do I book a service appointment?
A: If you would like to speak to us about booking your vehicle in for
repair, service or MOT, please call the relevant branch directly (
click here to view all
our locations).
Alternatively, you can book online or via our Live Chat (click here)
Q: Can I still use your online vehicle purchase options?
A: Yes, you can still buy any of our used vehicles from the comfort of
your own home.
Q: How does the online purchase process work?
A: It’s very straightforward:
1.
Browse our
fantastic selection of
used vehicles
2.
Find the one that’s
right for you and choose one of the 4 options:
a. Reserve online for £99
b. Apply online to purchase using finance
c. Purchase outright
d. Simply call the branch directly and our sales team will be happy to talk you
through the process
3.
Our sales team will
contact you to discuss any videos of the vehicle you’d like to see, the finance
options and any accessories you may need.
4.
Once you are
completely happy with your selection, paperwork can be completed
electronically.
5.
We will then be in
touch to arrange an appointment for you to collect your car from one of our
designated Click & Collect areas or you may also be able to arrange a home
delivery of your new vehicle.
And if you’re not completely satisfied with your car, you can return it
within 14 days for a full refund.
Terms and conditions apply – click click here for details.
Q: Can I now have an accompanied test drive?
A: Yes, our team members are now available to accompany you on a test
drive and talk you through all the features of the car. Alternatively, you can
still take the test drive on your own, whichever you prefer.
Q: Have your opening hours changed?
A: No, our regular opening hours still apply, please click here to see your
local branch’s opening hours.
Q: How do I get Toyota Roadside Assistance?
A: If you are a Toyota Roadside Assistance member, please call 0800 246
824 or 01737 500 021 for assistance.
Toyota Roadside Assistance continues to be available for new members and
for existing customers to renew their policies from just £76 per year. To renew
your vehicle’s cover please contact the membership team on 0344 701 6201.
Q: I have another question, how can I contact you?
A: If you have any questions at all, please contact our Customer Care
team at
cc@steveneagell.co.uk and we will
be happy to help.
WE LOOK FORWARD TO WELCOMING YOU.