COVID-19 Customer Announcement

05 January 2021 | Our Latest COVID-19 Announcement

COVID-19 Customer Announcement

Following the latest statement from the Prime Minister on Monday 4th January, regarding new COVID-19 restrictions, we would like to let you know how we will be operating to keep you moving whilst ensuring we follow the Government guidelines and keep our colleagues, customers, and communities safe.

Service and Parts

Our aftersales departments will remain fully open, providing servicing, MOT and other essential services.

New & Used Car Sales

Our sales departments will remain open and operate remotely with our ‘Click & Collect’ service. All purchases will be covered by our 14-day money back guarantee (click here for more details). Our sales teams will be on hand to help you through the whole purchase process, finding the right car for you, sending videos and arranging collection/delivery. You will have the choice of either collecting your new vehicle at one of our designated ‘Click & Collect’ areas or using our home delivery service. All carried out with COVID-secure practices in place.


To further protect the safety of our customers and staff, we have now introduced the additional precaution of temperature checks for all staff and visitors to our dealerships.

All customers will have their temperature checked using a non-contact thermometer, and anyone recording a temperature of 38 degrees celsius or above will, unfortunately, be required to reschedule their appointment and return at a later date.

All customers will be required to check-in to NHS Track & Trace, by scanning the QR code

We hope all customers will understand the need to prioritise safety and wellbeing at this present time.


Frequently Asked Questions

Q: My car is booked in for a service/MOT/repair during lockdown – do I have to move my booking?

A: No, your booking will be unaffected and you should still bring your car in for the required work.

Q: I ordered a new vehicle that is due to arrive shortly, can I still come and collect it?

A: Yes, however you will require an appointment to collect your car from one of the designated, COVID-secure collection areas. Our team will contact you to arrange this.

Q: Can I book still book a service, MOT or repair?

A: Yes, all after sales departments will be open as usual. You can either book via Live Chat or by completing the online booking form (click here) or by calling the branch directly (click here for list of branch locations).

Q: Can I still purchase a new or used car from you during lockdown?

A: Yes, you can either complete a “Click & Collect” enquiry on the website or call the branch directly and they will talk you through the process.

Q: Can I visit the dealership to have a look at a new or used car?

A: No, physical visits to our sales showrooms are not permitted in Tier 4 areas.

Q: How does “Click & Collect” work?

A: It’s a very simple 4-step process:

  1. Simply complete the Click & Collect enquiry form for the vehicle you are interested in. Alternatively, you can telephone the dealership directly – whichever is easier for you.
  2. Our sales team will then contact you to discuss any videos of the vehicle you’d like to see, the finance options and any accessories you may require.
  3. Once you are completely happy with your selection, paperwork can be completed electronically.
  4. We will then be in touch to arrange an appointment for you to collect your car from one of our designated, COVID-secure "Click & Collect" areas.

You may also be able to arrange a home delivery of your new vehicle.

Q: Will I still be able to buy parts?

A: Yes, we will remain open for essential maintenance and repair parts.

Q: How do I get Toyota/Lexus Roadside Assistance?

A: If you are a Toyota Roadside Assistance member, please call 0800 246 824 or 01737 500 021 for assistance.

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please click here or contact the membership team on 0344 701 6201.

A: If you are a Lexus Roadside Assistance member, please call 0800 246 866 for assistance.

Lexus Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £11 per month. To renew your vehicle’s cover please click here or contact the membership team on 0800 169 0393.

Q: I have another question, how can I contact you?

A: If you have any questions at all, please contact our Customer Care team at and we will be happy to help.

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